Accessibility

Here are some of the things Liverpool Experience Campus does:

Venue access

The venue is accessible via access ramps from the city centre, car park and taxi drop-off point. All steps have designated support railings for assistance.

The conference rooms are situated on the upper level, where stewards are available to assist delegates. The conference level lighting is bright, and there are contrasting colours to assist with navigation. Both the conference level and lower levels are carpeted. In Hall 1, the main auditorium with tiered seating, there are 12 designated spaces for wheelchair users and assistants. These spaces can also be used for assistance dogs. Hall 1 is accessible on two different levels, with the lower level providing access to the main stage. The designated spaces offer clear sightlines of any performance.

Accessible toilets

Fully accessible toilets for men and women are located on every level. There is also a Changing Places toilet located in the atrium of Liverpool Experience Campus, with a height-adjustable adult-sized changing bench and a tracking hoist system. There is adequate space in the changing area for the person who needs it and up to two carers, as well as a centrally placed toilet with room on either side.

Hearing assistance

The venue has an infrared hearing system in Hall 1 and rooms 3A, 3B, 4, 11 and 12. To make use of this system, delegates should turn their hearing aids to ‘T’. A personal neck loop can be collected from a member of ACC staff or at the Guest Relations desk. Delegates are encouraged to enquire for more details if they require this service. In the case of an emergency, trained stewards assist any delegates with a hearing impairment to evacuate the building.

Assistance dogs

Assistance dogs are welcome. Delegates are asked to ensure their assistance dog is clearly identifiable when entering the building, so stewards are aware of their presence. Facilities for assistance dogs are available on request.

For full details on the venue’s accessibility, you can visit their websites:

ACC Accessibility: https://www.accliverpool.com/accessibility/

ECL Accessibility: https://www.exhibitioncentreliverpool.com/accessibility/

Some of the things Diabetes UK will provide:

Multi-faith prayer room

We are committed to creating a space that respects and honours the diverse needs of our attendees. A multi-faith prayer room is available onsite for anyone who requires a quiet, private space for prayer or reflection. The room is designed to accommodate individuals from all faiths and belief systems, offering a peaceful environment for meditation, worship or quiet contemplation during the conference.

Dedicated parent room

We are committed to supporting parents so they can learn, develop and connect across the three days. We have a dedicated parent room, suitable for children up to 18 months old.

Members and non-members are also able to bring a companion to support their little one while they attend sessions. The room includes:

Soft play equipment
Baby changing facilities
Small fridge
Kettle
Microwave
Nappy bin

Quiet room

A calm, device-free space will be available just away from the event, designed to reduce sensory overload and support wellbeing. Delegates will be able to take a short break to reset, relax or meditate before rejoining the event.

Taking a 10-minute brain break has been shown to support mental wellbeing and improve concentration, productivity and participation. The Quiet Room will be a device-free zone and will provide a space for event-goers to meditate and relax.

Easily identifiable event staff

For attendees needing assistance or guidance, our event staff will wear blue t-shirts so they can be easily recognised. These team members will be approachable and available to help with queries, directions or support throughout the event.

Accessibility requests on registration forms

In our ongoing efforts to support the diverse needs of our attendees, we will include accessibility requests in our registration forms. This will allow us to proactively address specific requirements, such as mobility assistance, dietary restrictions, assistive listening devices or other accommodations, ensuring that all participants have a comfortable and engaging experience.

Clear and accessible signage

To assist all attendees, we will use clear, large and high-contrast signage throughout the venue. This signage will be designed to make navigation easier, ensuring that important areas such as session rooms, registration and the exhibition area are well marked and easily visible.

Why attend?

accessibility