faqs

The Diabetes UK Professional Conference will be held in person from 22 to 24 April 2026.

The conference will take place at:

Exhibition Centre Liverpool

King's Dock,

Port of Liverpool

Liverpool

L3 4FP

If you have opted to pay via invoice the booking confirmation email will include a copy of the invoice (plus VAT as applicable). The full conference fee must be paid, in clear funds and in accordance with the instructions set out in the invoice, within 30 days of the date of the invoice or before the event date, whichever is earlier. If your company uses Purchase Order Numbers, please supply this at the time of booking as failure to do so may cause problems with your booking. If at a later date you wish to pay your invoice by credit card, please call the phone number at the bottom of the invoice. Payment for your place at the event must have cleared before your registration badge will be emailed to you.

If you have opted to pay via credit card upon registration you will receive an email confirmation from Stripe and a VAT receipt will be emailed to you.

If you are booking within 6 weeks of the event we will require payment by credit card. Please note that we only accept MasterCard and Visa. American Express cannot be accepted.

If this causes difficulty then please email diabetesuk@wonderly.agency. Please note we do not accept cash or cheque payments.

Yes, early bird discounts are available until Thursday, 29 January 2026. You can view all available ticket types here.

Cancellation of registrations must be received in writing to diabetesuk@wonderly.agency. 

The cancellation terms are as follows:

• Full refund:  notification of cancellation received by Wednesday 28 January 2026.
• 50% refund: notification of cancellation received by Wednesday 11 March 2026.
• No refund: we regret that no refund can be made for cancellations from Thursday 12 March 2026 onwards. 

Any cancellations that still have payment outstanding will be liable for either the administration fee, 50% of the registration fee or the full registration fee, depending on the date and time of the cancellation.

Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details, dietary and accessibility requirements).

If you are attending from overseas and require a letter of invitation to the conference to support your Visa application, please email diabetesuk@wonderly.agency to request this.

Please ensure you include your full name, passport number, passport expiry date, date of birth and nationality in your email. We also require you to specify the consulate or embassy you wish your letter to be addressed to. See here for a list of embassies and consulates: www.gov.uk/world/embassies

Please note we are not able to provide invitation letters to those who are not planning to attend the conference (e.g. partners). Invitation letters can only be provided to those who have registered and paid for the conference.

No, a single delegate pass does not include access for accompanying partners. If you are travelling to the conference with a partner or associate, please ensure they have registered for their own delegate ticket prior to the event. The conference and exhibition is for healthcare professionals only. Anyone who is not a qualified healthcare professional will not be permitted to attend. 

If you are travelling to the UK with a partner or associate who is not intending to attend the conference with you, we recommend they visit https://liverpool.gov.uk/leisure-and-wellbeing/events/tourist-information-at-liverpool-one/ or https://www.cultureliverpool.co.uk/ so that they can plan their trip in advance while you attend the conference.

Yes, onsite registration is currently possible for in-person tickets, however, we strongly recommend completing your registration online before arriving onsite to avoid delays on arrival. If you would like to register and pay onsite we will require payment by credit card (MasterCard and Visa only). Please note we do not accept cash or cheque payments onsite.

If this causes difficulty then please speak to a member of our registration team.

Yes, we recommend that you select the sessions you would like to attend in advance whilst registering. Those who pre-book sessions during their registration are given first priority and remaining spaces will be offered on a first-come, first-served basis. So we kindly advice you to choose your sessions when registering.

Delegates will receive information two weeks prior to the event detailing all necessary information. If you have not received this, please email diabetesuk@wonderly.agency with your booking reference number.

Two weeks prior to the event you will be emailed your e-ticket. Please ensure that you have printed out your e-ticket or have it available on your smartphone/device and have it ready when you arrive at the Exhibition Centre Liverpool, in order to scan your barcode and print your badge. Members of staff will be on hand on-site to help should you have any questions about this process.

Your name badge will include details of any sessions you have booked. It will also list your pre-booked social event tickets and will serve as your entry ticket to these events. Please ensure that you wear your badge at all times. In the event that you lose your badge, a replacement must be obtained at registration. In addition, some of the exhibiting companies may ask to scan your badge. Please be aware that by doing this you will be providing your basic contact details; akin to handing them a business card.

The conference and exhibition will take place at:

Exhibition Centre Liverpool

King's Dock,

Port of Liverpool

Liverpool

L3 4FP

Liverpool is accessible from all parts of the UK, Europe and the rest of the world. Road, rail, air and sea routes bring you within minutes’ walking or driving distance from Exhibition Centre Liverpool. 

The conference will take place at:

Exhibition Centre Liverpool

King's Dock,

Port of Liverpool

Liverpool

L3 4FP

For more information on planning your journey, see here. 

The dress code is smart casual and comfortable shoes are recommended.

Yes, there will be an app available to use during the event which will help attendees to: 

• Connect with fellow attendees one-to-one and in open discussion forums
• Share experiences via the social feed
• View the conference programme
• View the interactive floorplan
• View speakers, sponsors and exhibitors profiles

We will get in touch with you to let you know when the app is available to download before the Diabetes UK Professional Conference. Please note it is only accessible for those who have registered to attend.

Complimentary Wi-Fi is widely available at the Exhibition Centre Liverpool.  

The Exhibition Centre Liverpool is fully accessible by wheelchair to all public areas by lift. This also includes the main auditorium, the exhibition hall and conference rooms. If you have any special access requirements, please let a member of the organising team know diabetesuk@wonderly.agency .

If you have any particular requirements, disabilities, access, or any other needs we should be aware of, please do let us know when registering to attend. Alternatively, please email diabetesuk@wonderly.agency.

Yes, all refreshments and lunch are included. Lunch and all scheduled refreshment breaks will be served from designated points in the exhibition hall.

At the time of booking your registration you will be prompted to disclose any dietary requirements. If these change after your booking has been made, please contact diabetesuk@wonderly.agency. 

We have partnered with MICE Concierge to provide a dedicated booking service and ensure you are looked after. As our trusted supplier, they have secured exclusive rates at nearby hotels and will make sure you receive the best possible experience and price.

We recommend booking through this official channel, as the service is supported by the event. By staying in one of the hotels secured with MICE Concierge, you will also be with other attendees, giving you more opportunities to network and socialise.

For more information, please visit the accommodation page.

Please note that accommodation and travel costs are not included within your delegate booking.

There are a number of secure, inexpensive car parks available for visitors to the Exhibition Centre Liverpool nearby.

Pay and display onsite car parking is available and offered on a first come first served basis, with accessible spaces and is open 24 hours a day. 

For discounted parking at select city centre locations, visit the Q Parks website and use the discount code: MEETLIV10.

The nearest cash machine is in the Royal Albert Dock, on Gower Street, approximately a two minute walk from the venue.

The venue has an infrared hearing system and this is in Hall 1 and rooms 3A, 3B, 4, 11 and 12. In order to make use of this system, delegates should turn their hearing aids to ‘T’. A necklace can also be collected from guest relations. If you have any questions prior to the conference, please contact the customer service team on diabetesuk@wonderly.agency. 

Please speak to a member of the team at registration if you require assistance while onsite. 

Yes, there is a free of charge, staffed clockroom available onsite. However please note that items are left at your own risk.

We recommend that attendees arrange for insurance against loss to their property or any loss or damage that they themselves may cause at the conference. The conference does not cover individuals against cancellation of bookings or theft of belongings.

There will be photography and/or video production taking place and the resulting images may be used for promotional purposes online and/or in printed materials. Attendees who do not wish for their images to be included should let a member of the events team know onsite and they will let you know the process we have in place to ensure that you are not included. 

Diabetes UK, in partnership with Wonderly, as part of Haymarket Media Group is working to limit its environmental impact. We do this by:

• Using recycled, recyclable and/or sustainable materials wherever possible. 
• Signage is produced sustainably or reused where possible. 
• Delegate materials including the conference handbook and delegate bags have been moved to the official event app to reduce paper and production materials. 
• Catering menus have been selected with sustainability in mind, with a focus on more plant-based and locally sourced ingredients. 

The Exhibition Centre Liverpool has provided the appropriate recycling bins and will hand-sort all of their waste for recycling and wherever possible, 100% of waste is recycled and reused. The Exhibition Centre Liverpool only sends a minimal amount of waste to landfill.

More information on our sustainability policy and efforts can be found here. 

In the event of an emergency please contact a member of staff from within Diabetes UK, Wonderly or the Exhibition Centre Liverpool, who are located on all levels and at the registration desk in the ground floor foyer, as well as on the Diabetes UK stand or catering points in the Exhibition Hall, and within seminar rooms. 

First aid support is available onsite; please ask an Exhibition Centre steward who will be able to assist you. In the event of a fire alarm, please leave your belongings and exit via the clearly marked emergency exits, where stewards will guide you to the meeting point. Do not use the lifts and make note of any announcements. 

The Diabetes UK Professional Conference’s sponsors and partners may want to share information and news about products and services with you, if you attended their sponsored session.

Professional Conference takes your privacy seriously. Sharing your details with sponsors and partners is always your choice and you will always be provided with a clear opportunity to indicate if you would prefer us not to share this information during registration. If you would like to change your preferences please email us via diabetesuk@wonderly.agency.

Please note that badges may, with your permission, be scanned by exhibiting organisations in the exhibition hall and prior to sponsored sessions. If you allow your badge to be scanned, you agree for those organisations to contact you about their products, events and/or services - some of which may be promotional in nature. This will act as an active opt-in, whereby it will overrule your preferences selected during the registration process. 

If you do not wish to be contacted by sponsors and exhibitors you may decline to have your badge scanned when visiting stands in the exhibition hall or attending sessions. You can withdraw your consent at any time by contacting the sponsoring organisation directly.

We are committed to creating a space that respects and honours the diverse needs of our attendees. A multi-faith prayer room will be available onsite for anyone who requires a quiet, private space for prayer or reflection. The room is designed to accommodate individuals from all faiths and belief systems, offering a peaceful environment for meditation, worship, or quiet contemplation during the conference.

Certificates of attendance will be issued after the conference and sent to your registered email address. 

We will apply for accreditation with The Federation of the Royal College of Physicians of the United Kingdom (RCP).

If you would like to explore ways in which partnering with Diabetes UK can support your ambitions, please get in touch with:

Chris Grayson

Senior Partnerships Manager

chris.grayson@diabetes.org.uk